In an age of retail where consumers have countless choices on where to spend their money, building brand loyalty is an aspect of your business to take seriously in 2025. According to the Qualtrics 2025 Consumer Trends Report, 53% of …
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In September, Ryder System Inc. released its 2024 study, The Influence of Omnichannel Excellence on Consumer Behavior, which benchmarked consumer behaviors, preferences and expectations when shopping online. The study found that consumers want a mix of online and brick-and-mortar shopping …
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Indianapolis welcomed back Do it Best members, vendors and channel partners for the co-op’s 2024 Fall Market September 6-9. The focus of the event—and the co-op’s priorities for its next fiscal year—are all related to driving growth for members through …
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Once reserved for frequent fliers and elite customers, loyalty programs have evolved and can be found in all industries, offered by companies and businesses of all sizes. Despite their popularity with retailers, most loyalty programs aren’t creating loyal customers. On …
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On the very first day of training camp in July 1961, Green Bay Packers head coach Vince Lombardi started practice by holding up a football and telling his players, “Gentlemen, this is a football!” He wasn’t insulting their intelligence as …
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For Tyler Saxey, one visit to his local Ace Hardware store made a huge impact and turned him into a loyal customer for life. Saxey is no stranger to customer service. He currently works in customer experience at Foot Locker, …
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Recently, the National Retail Federation (NRF) spoke with Ron Lutz, chief retail officer at strategy firm Miller Zell. Lutz discussed how retailers can truly engage customers, even during social distancing and curbside pickups, which have grown increasingly common for home …
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Kirby Scales, General Manager, Russell Do it Center 7 home centers and 2 building supply stores, Alabama A chance opportunity at a family friend’s hardware store was the beginning of what would become a lifelong career for Kirby Scales. Today, …
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