Tag Archives: customer experience

Retailers in the independent channel have the opportunity to cater to specific customer needs, tailoring their offerings and providing personalized customer service. According to the 2023 Zendesk Customer Experience Trends Report, over 50% of customers will switch to a competitor …

Friedman’s Home Improvement recently implemented changes to its drive-through pick-up process to simplify and secure the customer experience.  Friedman’s drive-through pick-up process allows customers to search for products online and order over the phone or in-store for pick up at …

Billed as “Retail’s Big Show,” NRF 2025 brought together the biggest names in retail for educational sessions, networking and product discovery. Hosted by the National Retail Federation (NFR), NRF 2025 took place in New York City from Jan. 12-14. John …

In an age of retail where consumers have countless choices on where to spend their money, building brand loyalty is an aspect of your business to take seriously in 2025. According to the Qualtrics 2025 Consumer Trends Report, 53% of …

In September, Ryder System Inc. released its 2024 study, The Influence of Omnichannel Excellence on Consumer Behavior, which benchmarked consumer behaviors, preferences and expectations when shopping online. The study found that consumers want a mix of online and brick-and-mortar shopping …

Indianapolis welcomed back Do it Best members, vendors and channel partners for the co-op’s 2024 Fall Market September 6-9.  The focus of the event—and the co-op’s priorities for its next fiscal year—are all related to driving growth for members through …

Once reserved for frequent fliers and elite customers, loyalty programs have evolved and can be found in all industries, offered by companies and businesses of all sizes. Despite their popularity with retailers, most loyalty programs aren’t creating loyal customers. On …

On the very first day of training camp in July 1961, Green Bay Packers head coach Vince Lombardi started practice by holding up a football and telling his players, “Gentlemen, this is a football!” He wasn’t insulting their intelligence as …