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Tag Archives: customer engagement

Customer Relations Bloom at Annual Garden Party

Annual Garden Party

Celebrating the start of spring and providing a way to engage with customers, A Few Cool Hardware Stores hosts an Annual Garden Party. The event takes place at each of the operation’s 13 locations in the Washington and Baltimore metro …

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Shipping Box Drawings Bring Smiles

shipping box

What started as a random request from a customer has turned into a customer engagement opportunity for Harry J. Epstein Co. in Kansas City, Missouri. When a customer places an online order for home delivery, they can request a drawing …

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Paint Expert Shares Knowledge on Social Media

As it engages with customers in different ways, Country Paint and Hardware in North Branford, Connecticut, stays active on social media, posting about new products, deals and discounts, company news, fun ways the store supports customers and the community and …

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Home Harvesting: How to Cater to DIY Gardeners

DIY gardeners

Like many trends that emerged during the COVID-19 pandemic, gardening is more popular than ever. According to a recent survey from gardenpals.com, 55% of American households engage in gardening activities, with 35% growing their vegetables, fruits and other foods. With …

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Home Hardware Goes Big With Holiday Contest

holiday contest

During the 2023 holiday season, Home Hardware hosted a fun holiday contest—the Santa Street Challenge. During the contest, customers were encouraged to decorate their yards with oversized Christmas figures and bring their neighbors in on the fun. On the contest …

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Asking for a Favor Leads to Loyal Following


When Mike Frattallone wanted to introduce a new type of popcorn to his stores, he turned to the very people who would be purchasing the popcorn to help him decide. Frattallone, former owner of Frattallone’s Hardware & Garden and now …

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4 Best Practices for Writing Customer Surveys

customer surveys

One of the best ways to engage with your customers is through surveys. Surveys allow you to know what your customers want and need in products and services so you can better cater your offerings, and they also provide insights …

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