Tag Archives: consumers

Want to know a secret about amazing your customers? Here it is: Don’t start by focusing on the customers. To consistently deliver high-quality customer service that will give your business a competitive edge and keep customers coming back, you must …

This season eight in 10 shoppers are expected to add gift cards to their shopping lists, according to the National Retail Federation’s Gift Card Spending Survey, conducted by Prosper Insights & Analytics. Holiday shoppers will spend an average of $163.16 …

The home remodeling market continues to grow, with strong gains predicted through the beginning of 2014, according to the Leading Indicator of Remodeling Activity (LIRA) recently released by the Remodeling Futures Program at the Joint Center for Housing Studies of Harvard University. …

More than half (52 percent) of homeowners plan to make a home improvement or addition this fall, according to the Zillow® Digs™ Fall Home Improvement Trend and Spending Survey, compared with 60 percent in the summer; homeowners plan to spend …

Millennials are less likely to spend less due to the economy, according to a consumer survey conducted by Prosper Insights & Analytics on behalf of the National Retail Federation. Its April Consumer Survey showed that 89.5 percent of young adults feel the …

By Michael Bergdahl, author and business consultant Isn’t it ironic that it takes years to build a great customer relationship, but only moments to tear one apart? Below are several of the most common customer service mistakes companies make. The …

Anecdotal evidence might suggest that the emotional connection between consumers and product brands just isn’t as strong today as it once was. But without any cold, hard, empirical evidence to support this theory, the editors of Hardware Retailing decided to …