Tag Archives: best practices

One of the best ways to engage with your customers is through surveys. Surveys allow you to know what your customers want and need in products and services so you can better cater your offerings, and they also provide insights …

The 2022 NHPA All-Industry Conference, co-located at the National Hardware Show in Las Vegas, wrapped up last week, offering three days of speakers and panels from industry experts and top-performing retailers. Attendees came away with numerous insights and best practices …

There is no lack of advice out there for new managers coming into a leadership role. Here are some of the top tips managers can use to be successful. Ask for help. No matter what industry you’re in, there are …

Adding a new product category to your operation can be a formidable undertaking. Follow these best practices to successfully bring a new category to your store. Choose a category that compliments your hardline offerings and appeals to your customer base. …

According to Outgrow, a data analytics and digital marketing company, 56 percent of users would rather use chatbots than call customer support. As chatbots continue to grow in popularity, consider using these best practices on your own chatbot to save …

Installing or repairing an air conditioning unit is best left to the professionals, but your homeowner and DIY customers can still take steps to keep their equipment in working order. Here are some of the products you can sell in …

A recent study by the The NPD Group found that the amount of money consumers are spending on each shopping trip or occasion is increasing, but the amount of times they are shopping overall is decreasing. When the pandemic first …

You can carry a huge selection of products and offer many extra services, but unless you pair those with excellent customer service, you’ll have trouble retaining customers and growing sales. Retail expert Bob Phibbs recently shared his top 10 customer …