Celebrating its 60th year in 2026, the Retailers’ Choice Awards honors the best, most creative and most innovative products of the year. Sponsored by the North American Hardware and Paint Association (NHPA), the Retailers’ Choice Awards program has been a …
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Market Warm-Up: Retailers Share Their Go-To-Market Strategies
Many retailers are still knee deep in ice melt, snow shovels and ice scrapers, but this month kicks off the spring market season with hot deals, educational sessions and networking opportunities. Each buying market is unique, as is the process …
Read More »Ace Hardware and Menards Lead 2025 Home Improvement Customer Experience, Customer Loyalty Benchmarks
Ace Hardware and Menards recently earned the highest scores in the customer experience (CX) category in Market Force Information’s 2025 Home Improvement Retail Benchmark Study. The two companies outperformed national big-box competitors on factors surrounding loyalty, including helpful staff, store …
Read More »Westlake Ace Hardware Expands in Kansas
Westlake Ace Hardware announced an agreement to acquire Olson’s Ace Hardware, a family-owned hardware retailer with two locations in Kansas. The acquisition will be completed in November 2025. “Throughout our history, providing outstanding customer service has always been at the …
Read More »Ace Hardware Announces Changes to Board of Directors
Ace Hardware Corporation announced changes to the company’s board of directors following its 2025 annual stockholders meeting. Director David Majure was elected to his first term on Ace’s board of directors, and Kristen Pellicer and Steven Burggraf were re-elected to the …
Read More »J.D. Power Study Reports Increased Home Improvement Retailer Shopper Satisfaction
J.D. Power released its 2025 U.S. Home Improvement Retailer Satisfaction Study, measuring key drivers of satisfaction among customers who purchased home improvement-related products from a home improvement retailer. The study noted 64% of home improvement retailer shoppers would definitely shop …
Read More »Ace Hardware Honors Memorial Day With Nationwide Tribute to Veterans
Ace Hardware announced it will be continuing its tradition of giving away one million American flags on the Saturday before Memorial Day. “Ace is proud to support this important initiative and offer American flags to both our customers and the …
Read More »How the Big Boxes Fared in 2024
Multiple big-box retailers, along with Ace Hardware, recently released their full year financials for 2024. Hardware Retailing has gathered the data and compiled a list of the most important data for retailers to benchmark against their own operations. Ace Hardware …
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