Hardware Retailing The Industry's Source for Insights and Information
Sears employees were unable to complete home deliveries, service appointments or accept noncash payments at its stores for three days in late June, Business Insider reports.
In addition, shoppers could not make returns, pick up online orders or access their loyalty points in Sears and Kmart stores, according to the article.
Sears has said the issues are now resolved for customers and employees.
“Our systems experienced some technical difficulties, and we have resolved the issue,” a Sears spokesperson says to Business Insider. “We apologize for any inconvenience our members and customers may have experienced.”
Many customers contacted Sears via social media. The company’s online team informed customers the company was “in the process of resolving very serious technical issues” and to await further updates.
In June, Target also suffered temporary outages that frustrated some customers.
Recently, Edward Lampert, former Sears CEO, reached a $21 million deal to unite Sears Hometown stores with Sears and Kmart.
