Research & Guides

Social media is as big a part of consumers’ daily lives as TV or radio, and according to a North American Retail Hardware Association (NRHA) poll of 1,000 consumers, 30 percent of shoppers follow local businesses on social media. Social …

In the July 2015 issue of Hardware Retailing, we revealed ground-breaking industry findings on behalf of the North American Retail Hardware Association (NRHA) and Independent We Stand. The data showed that twice as much money is kept in the local …

Most home improvement stores have social media accounts, however, according to research conducted by the North American Hardware and Paint Association (NHPA), retailers believe there is plenty of room to improve their accounts, as seen in the March 2016 issue …

Distributor buying markets are the top ways retailers gather information about new products, product lines and programs, according to data from a 2014 North American Retail Hardware Association (NRHA) study. To better understand retailers’ common practices at distributor buying markets, …

Working to increase your store’s average transaction size makes sense, especially considering that you have three primary ways to grow top-line sales. These methods are: Increase prices. Increase the number of customers who frequent your store. Increase average transaction size. All three strategies …

“Price-match guarantee” and “We will beat any competitor’s advertised price by 10 percent” are common promises that pop up in retail advertising. These statements are used to tell consumers the stores are confident they have the lowest prices in that …

Identifying and training leaders is a vital part of an organization’s success. To learn how other retail operations have recognized leadership potential, Hardware Retailing spoke with multiple retailers in its February 2016 issue. To provide suggestions for ways you as independent home …

The challenges of finding and keeping excellent employees are obstacles to running a business smoothly. As an owner, you can choose inventory, set prices, plan promotions and organize events, but you can’t make employees show up to work or force them to provide excellent customer …