Operations

With technology rapidly developing, there are some major subjects related to payment processing that business owners need to be paying attention to as we enter the new year. To get clarification on some of the most talked about topics, Hardware Retailing …

Click the image above to view a full PDF. At Your Service Today’s consumer is often looking for ways to make life easier. Whether they are paying an accountant to file their taxes or requesting people to run their errands, …

Click the image above to view a full PDF. One size does not always fit all. Sometimes a customer’s needs are so specific that nothing other than a product so specialized it would not normally be part of a store’s …

Patriotism and proudly representing the U.S. is not a sometimes thing for Bloomington Hardware. The Bloomington, Indiana, store offers a year-round program for customers to bring in any American flags that are worn and no longer meet the standards for …

Click the image above to view a full PDF. Real estate agents advise homeowners who want to improve their home’s selling potential to do some interior staging—and some of that staging includes minor remodeling projects, according to research from the …

Business owners can now take advantage of a new roadside assistance protection plan designed specifically for independent home improvement retailers. North American Retail Hardware Association (NRHA) Business Services partner Member Insurance is now offering Member Roadside Assistance, which includes roadside protection …

Developing relationships with customers is a high priority for any retailer. For Burney Hardware in Aberdeen, North Carolina, that extends to some of the newest homeowners in its area. For several years, Burney Hardware has worked closely with Habitat for …

Click the picture to download a PDF of this story. By Hilary Welter, hwelter@nrha.org Jack is in the market for luggage. Soon after he searched for suitcases online, he got an ad on Facebook for a brand whose website he’d visited. Over …