Operations

At Roselawn True Value Hardware in Roselawn, Indiana, a piece of regional history sits on the shelf by the registers. Several years ago, community members from three area towns—Roselawn, Thayer and Shelby—came together to compile the first 100 years of …

Health insurance is a major concern for every business owner. As the year winds down, business owners will be reviewing their expenses and considering how insurance affects their bottom line. Hardware Retailing checked in with Bob Chiesa, president and CEO …

There are many different theories about millennials, the age group that the Pew Research Center says was born between 1981 and 1996. One undeniable fact, however, is that they are a large consumer base and are on track to outnumber …

The Mazzone Pumpkinfest has been bringing delight to residents on its block for 14 years, but the event didn’t always need the entire block. The event started with just a few tables in front of the Brooklyn location of Mazzone …

While technology has advanced to the point where we can look up information on nearly any subject using just our phones, but ingrained knowledge and skills in home improvement projects are not nearly as prevalent in young customers. This means …

Click the image above to download a PDF of the story. Independent retailers regularly state customer service as a strength and distinguishing characteristic for their industry. While customer service is a keystone for an independent retailer to beat big-box stores …

Click the image above to download a PDF of the story. Beware of slow-moving inventory. It lurks in nearly every retail operation. Often called dead inventory, slow-movers are items that, for whatever reason, are just not selling. You know you …

Click the picture to download a PDF of this story. Successful retailers have habits they build into their business practices that help them excel. Hardware Retailing checked in with Bobby Fuller and Jason Haley, past honorees from the North American Retail Hardware …