Operations

Walking the aisles of a trade show or buying market can be both an exhilarating and daunting prospect for retailers. What products represent the next big trend for your store and customer base? How much can you afford to spend? …

You and your staff work hard to plan big events that highlight your store’s products and services, but all that planning could amount to nothing at all without proper promotion. One of the easiest ways to spread the word about …

Small business marketing is crucial for independent home improvement retailers. Finding new ways to advertise your business to customers and your community is critical to help businesses excel. Throughout 2018, Hardware Retailing explored new ways small businesses could boost their …

Social media can be a great tool for retailers to engage with their customers and promote what is great about the industry and their businesses. Some of the most influential people on social media might well be those customers, which …

Click the picture to download a PDF of this story. Walking the aisles of a trade show or buying market can be both an exhilarating and daunting prospect. What products represent the next big trend for your store and customer base? …

Just as adults like to show off their fancy cars, children love to show off their bicycles. Every year, Allan’s Home Hardware Building Centre in Cochrane, Ontario, gives them an opportunity to do that. The company’s Annual Bike Decorating Contest …

It’s the time of year when you might be getting lots of requests for donations. While you want to be as generous as possible, it’s also necessary to be wise with your resources and have a way for deciding who …

Being attentive on the phone is an important facet of customer service, but how do you retain that when you need to put a customer on hold? Smith’s Ace Hardware, which has five locations in New Jersey and Pennsylvania with …