Operations

Click the image above to download a PDF of the story. Many independent home improvement businesses are passed down through generations, but you should have a plan no matter who is taking over. Hardware Retailing developed this list based on …

Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org My favorite 2-year-old boy says “Wow!” more than anyone I’ve ever met. Ducks in the yard, beads the size of pinheads, electrical outlets and shadows mesmerize him. Take some …

Click the picture to download a PDF of this story. Retailers everywhere continually express concerns about finding and retaining quality long-term employees. While there are definitely expectations that employees should meet, there are ways you as an employer can help bridge the …

Understanding your inventory is a critical component of your overall profitability, says North American Retail Hardware Association (NRHA) training manager and editor Jesse Carleton. If retailers don’t have an accurate, up-to-date picture of the products on their shelves, Carleton says, …

Across the country, independent retailers are busy. Whether you’re refreshing yourself on the benefits of shopping local to share with your customers, benchmarking your business against typical and high-profit operations or crafting a succession plan for your retail operation, your …

Escaping news about Amazon and its infiltration of the retail sector is impossible. It’s even likely that you or the people closest to you buy often from them and are members of their subscription service. You may overhear customers in …

If your wholesaler offers a customer loyalty program, you’re likely a participant because you recognize the value of tracking customer purchases and collecting data. But there are opportunities to go beyond the traditional loyalty program to offer customers a truly …

Click the picture to download a PDF of this story. In the September issue of Hardware Retailing, retailers discussed how superior customer service differentiates their businesses from competitors. But it’s important to remember that there are many elements that go into providing …