Operations

Social media can be a great tool for retailers to engage with their customers and promote what is great about the industry and their businesses. Some of the most influential people on social media might well be those customers, which …

Click the picture to download a PDF of this story. Walking the aisles of a trade show or buying market can be both an exhilarating and daunting prospect. What products represent the next big trend for your store and customer base? …

Just as adults like to show off their fancy cars, children love to show off their bicycles. Every year, Allan’s Home Hardware Building Centre in Cochrane, Ontario, gives them an opportunity to do that. The company’s Annual Bike Decorating Contest …

It’s the time of year when you might be getting lots of requests for donations. While you want to be as generous as possible, it’s also necessary to be wise with your resources and have a way for deciding who …

Being attentive on the phone is an important facet of customer service, but how do you retain that when you need to put a customer on hold? Smith’s Ace Hardware, which has five locations in New Jersey and Pennsylvania with …

Adding a new niche or category can sometimes present challenges that require a little elbow grease to solve. Nearly three years ago, Petersburg Hardware in Petersburg, Indiana, moved to a new location which grew the salesfloor by more than 20,000 …

With the end of the year approaching, it’s a good time to look back over 2018 and think about what worked and what didn’t in your marketing strategy. An online presence has become increasingly important for businesses. If you have …

The community of Granby, Colorado, looks forward to the Christmas model train exhibit set up by the Grand County Railroad Club. Recently, the club secured land that will allow it to keep the display up all year, will feature a …