Operations

When a customer walks through the doors of HomCo Lumber & Hardware in Flagstaff, Arizona, they know they won’t be passed from person to person to get an answer to their question. But this wasn’t always the case. Over the …

Springtime is right around the corner, and for most retailers, that means it’s time to start preparing for the busy DIY season. You may be hiring seasonal staff, double-checking your inventory, cleaning your store and making room for the extra …

Click the picture to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org New Age of Pricing Adjusting prices according to supply and demand is basic economic theory, but now it’s happening faster than ever. Search for an airline ticket …

With unemployment hovering around historical lows, finding the right employees to lead the business is challenging for many retailers. While you may hire enthusiastic, capable people who can start in an entry-level role and work their way up, what happens …

A new report from the Associated Press outlines some of the federal tax changes small business owners should be aware of as they begin filing their annual returns. Take a moment to review a few of the tax changes for …

For independent retailer Matt Woods, combining brick-and-mortar expertise with e-commerce innovation was truly a winning idea. After submitting his plan to the 2018 Reimagine Retail program, presented by the National Hardware Show®, Woods received $100,000 to put his idea to …

Click the picture to download a PDF of this story. By Chad Husted, chusted@nrha.org Driving Sales in a Small Space Big or small, retail businesses can be compared by one metric: sales per square foot. At Kendall’s Ace Hardware in St. Paul, …

Most independent retailers would say business is personal. Whether it’s stocking the shelves with the latest products or training employees to provide next-level customer service, retailers are doing more than lining their pockets. However, if a retailer isn’t aware of …