Refund (or return) fraud is when dishonest employees or customers refund merchandise and then personally benefit from the return. While customers can try to submit a fraudulent return, employees will have easier access because they have more control over the …
Read More »
To watch the full video, click here. With contradicting rumors flying around about home improvement big boxes it’s hard to tell whether these mega-chains are cannibalizing themselves or gaining consumer popularity through improved customer service. It’s time to give the …
Read More »
It’s a good idea to seek for ideas from other stores when evaluating how to improve your own. Take a look at some of these examples for inspiration: Store: PetsMart, national chain Why it Works: Petsmart offers small clean up …
Read More »
Cruise the aisles of Rick Parker’s store in historic downtown Richmond, Ind., and you’ll quickly know what he’s about: Fun. From the old-fashioned soda machine in the store’s Italian market all the way up the wooden stairs to the blues …
Read More »
To watch the full video, click here. Wealth Advisor, Gary Pittsford, talks with Editor Jaime Koch about why it’s more important than ever to start thinking about succession planning.
Read More »
To watch the full video, click here. Rick Parker, owner of Richmond Hardware in Richmond, Ind., has found a way to incorporate his many interests into his business by expanding into an Italian market, screen-printing business and blues club. In …
Read More »
To watch the full video, click here. As the old adage says—a happy employee makes for a happy customer. This webcast will explore simple yet effective ways to create a positive working environment for employees. Try some of these tips …
Read More »
To watch the full video, click here. With 18 departments and 60,000 square feet of selling space, McGuckin Hardware in Boulder, Colo., has made a name for itself as the place that carries everything. Randy Dilkes, store manager, tells us …
Read More »
Hardware Retailing The Industry's Source for Insights and Information
