Operations

The home improvement industry is anchored in tradition. A lot of second- or third-generation owners do things the same ways that their fathers or their grandfathers did. It’s important to honor tradition, of course, but given the rapid way things …

Many business owners today are between the ages of 55 to 75. A few of you inherited the business from your parents, but most of you started your company from zero and have spent the last 30 years or more …

Most successful sales associates have nailed down the basics of customer service, like smiling and greeting customers as they enter the store. But there is more to sealing the deal than just being polite. Here are four habits that make …

Wherever we’ve gone over the last few years, asking what your greatest challenges and concerns as independent retailers are, uncertainty about and the cost of health insurance and health care for yourselves and your employees always tops your lists. In …

When you get a request for help, don’t hang up the phone just because you don’t think the organization is big enough to be relevant to you. While you can’t help everyone, it’s important to be slow to say no …

When putting together a training plan for your employees, identify your key summer categories, then identify any new products. Your employees need to have all the information they need to sell them. They also likely need a refresher course on …

Depending on your location in the country, drought and extreme heat are possible weather emergencies. When it gets too hot, people lose motivation for doing summer projects, and when there’s a drought, they might think twice before planting a flowerbed. …

This 15-chapter course addresses the employee training needs of retailers primarily engaged in selling LBM products. This program is delivered in the same way as the Advanced Course in Hardware Retailing. *You must be an NRHA member to take these …