Operations

Mario Giannetti wants customers looking for new bathroom fixtures to have a one-of-a-kind shopping experience. With Preston Bathroom Design Centre, they can do just that. The 10,000-square-foot, two-story center, located at Preston Hardware in Ottawa, Ontario, features two floors of …

Over the years your business has grown and become more complex. Your income and expenses are larger now than they were 20 years ago. Today it takes computer hardware, software, passwords and authorizations in order to transfer cash between accounts, …

While holiday sales are the driving focus for retailers as the year comes to a close, the end of the year is also a great time to examine your business and make sure it’s on the right track. Ask yourself …

It is no secret that identity theft continues to plague our personal and professional lives. It leads the list of consumer privacy concerns and has ranked as the No. 1 consumer complaint to the Federal Trade Commission for the past …

Once a year at the Tratensek household, which is run like a well-oiled Fortune 500 company, I sit down with our Chief Financial Officer (read, my wife) and we take a look at all of our expenses to determine if …

Want to know a secret about amazing your customers? Here it is: Don’t start by focusing on the customers. To consistently deliver high-quality customer service that will give your business a competitive edge and keep customers coming back, you must …

Looking for a way to make your store stand out to customers? Think big! Whether it’s a hobby-turned-community project or an outside-the-box way to draw in customers, a couple of retailers found large statues in their stores created talking points …