Operations

While customer service has and always will be a top priority for you, have you considered whether your store really has the best customer service around? Are your customers getting excellent product knowledge, plus prompt service, friendly interactions and respect? These questions are extremely important …

During the recession, in an effort to quickly and easily provide customers with what they wanted and stay ahead of the competition, the staff at Main Street Lumber and Millwork in Denison, Texas, developed a mobile software application to do …

This is the sixth and final post in Hardware Retailing staffer Graeme Haase’s series of posts about three days of training that he completed at Cardwell Do it Best Home Center in Indianapolis. Haase went through this training program to …

This is the fifth in Hardware Retailing staffer Graeme Haase’s series of posts about three days of training that he completed at Cardwell Do it Best Home Center in Indianapolis. Haase went through this training program to get a firsthand …

This is the fourth in Hardware Retailing staffer Graeme Haase’s series of posts about three days of training that he completed at Cardwell Do it Best Home Center in Indianapolis. Haase went through this training program to get a firsthand …

This is the third in Hardware Retailing staffer Graeme Haase’s series of posts about three days of training that he completed at Cardwell Do it Best Home Center in Indianapolis. Haase went through this training program to get a firsthand …

This is the second in Hardware Retailing staffer Graeme Haase’s series of posts about three days of training that he completed at Cardwell Do it Best Home Center in Indianapolis. Haase went through this training program to get a firsthand …

Hello, my name is Graeme Haase. I’m a graphic designer with the North American Retail Hardware Association (NRHA), but for the next few days, I’m trying a new job—working as a sales associate at Cardwell Do it Best Home Center …