Operations

Ironically, one way to increase sales in your store is to have a lenient return policy. Big-box stores have figured it out. They’ve made it easy to return almost any item, sometimes even without a receipt. Retailers with lenient return …

A job interview can be nerve-wracking for the candidate, but it can potentially put an employer in a tricky situation, too. It’s important to be careful which questions you ask, as some that seem innocent can actually be illegal (or, …

Lowe’s recently got praise from reporter, business advisor and author Ian Altman writing for Forbes, who used the big box retailer as an example of how to get good customer service to last from the sale to the end of a product’s …

Any store owner knows the benefits of a good training program are numerous: increased sales, better customer service, less employee turnover—the list goes on. To help you start or improve your employee training program, NRHA is dedicated to providing new training resources …

When a customer browses through the many paint swatches in your paint department, are you able to help them decide which color to choose? Ultimately, the final decision is theirs, but with some knowledge from a color expert in your …

To view a PDF of the story, click here. Breaking In In the early 1980s, residents of Avenal, California, made what may have seemed like an unusual petition to their state government. The state was making plans to build one …

To view a PDF of this story, click here and to read a Q&A from an architectural color consultant about her insights and advice on color.  By: Jesse Carleton jcarleton@nrha.org  If you sell paint, you’ve got a lot of company. Specialty stores, other independent home improvement …

Employee Appreciation Day Every year at Dawson’s True Value Hardware, with two locations in Topsfield and North Beverly, Massachusetts, the management team hosts an appreciation event for its employees. Since many families and the store are extremely busy during the …