Operations

Click the picture to download a PDF of this story. As an independent home improvement retailer, you have access to a wide variety of benefits through the North American Retail Hardware Association (NRHA), your trade association. Many of the resources are free …

Click the picture to download a PDF of this story. For many retailers, employees are family. Even if they’re not related by blood, these are the people you spend the most time with day to day. Yet even in the most harmonious …

Click the picture to download a PDF of this story. From August 2016 to July 2017, I lived in, worked remotely from and explored 10 countries and 12 cities with 70 people through a program called Remote Year. At the beginning of …

Click the picture to download a PDF of this story. Store owners throughout the industry have discovered that business critiques from other independent home improvement retailers help them become better operators. Ask a fellow retailer or two to walk through your store, …

Click the picture to download a PDF of this story. Want to kick your customer service up a notch? Gather some inspiration from your canine companion. 1. Gain their loyalty. Dogs are the gold standard of loyalty. Build some of that same character …

Click the picture to download a PDF of this story. As a writer for Hardware Retailing, I’m constantly on the lookout for retailers who do a great job merchandising their wares and providing outstanding customer service. So when I discovered that my …

Click the picture to download a PDF of this story. They say a picture is worth a thousand words, but a strong, well-composed photo is worth so much more. The perfect shot can showcase your operation in a beautiful light, boost sales …

SEO, or search engine optimization, is made up of hidden keywords and tags that help your website rise to the top of potential customers’ online searches. Because potential customers will visit your website for information that is industry- or business-specific, …