Operations

By Dan Kurash, Store Manager at JC Licht When it comes to a contractor and DIY-centered home improvement location, it can be important to keep in mind this word regarding counter sales: reciprocation. Reciprocation within any interaction lends itself to …

As it continually strives to make independent home improvement retailers better and more profitable, the North American Hardware and Paint Association (NHPA) is leaning into technology to bring efficient and time-saving training offerings to the channel.  The new RetailWise program …

While it may not be a core category for most home improvement operations, housewares can address customers’ daily needs and comforts and fill a hole in the local market. A cooking supplies section in particular is an excellent category for …

Literally anchoring store departments, endcaps should be a superstar seller in any store, but require more than just a set-it-and-forget-it mentality. In March, the North American Hardware and Paint Association (NHPA) released its third iteration of the Merchandising for Profit …

By Luke Vander Linden, VP of Membership & Marketing, Retail & Hospitality ISAC With high volumes of daily transactions and access to customers’ personal data, such as phone numbers, addresses and credit card numbers, retailers are highly targeted by cybercriminals. …

Independent Insights Sponsored by Quikrete Brick-and-mortar stores are still a critical component to retailers’ growth, but a recent study from Jumpmind, a point-of-sale software platform, found that the in-store experience frequently falls short of customer expectations. The study found that …

The average hardware store has thousands of SKUs, so it’s easy to see why anyone starting a job at a home improvement store could easily be overwhelmed. For many years, retailers have turned to the North American Hardware Association’s (NHPA) …

Earlier this week, The Home Depot announced it has entered into an agreement for its specialty trade distribution subsidiary, SRS Distribution Inc. (SRS), to acquire GMS Inc. (GMS), a leading North American speciality building products distributor, for $5.5 billion. The acquisition is …