Operations

Providing the space to source smarter and scale faster, NHS Concept to Commerce is the retail industry’s premier event connecting retailers, product development teams, wholesalers and distributors with inventors, private label partners and global factories, streamlining product discovery, supplier sourcing …

Whether you want it or not, your store has a digital “twin” living online and providing a first impression to existing and potential customers online. Not only is your digital twin interacting with customers, it’s what artificial intelligence (AI) is …

From a legacy of military service to finding a new home at Do it Best, Cole Atwood’s journey from the U.S. Army to the independent home improvement industry was marked by dedication and teamwork. Growing up, Atwood was surrounded by …

Today’s customer is hyper-sensitive and not overly loyal. With 43% of consumers reporting a poor customer service experience prevents them from making a repeat purchase, there is little margin for error in the modern marketplace.  Some elements of customer experience …

The fastener category is a core category for many operations serving both DIYers and professionals that can be a strong revenue driver when curated and utilized accurately. The sheer size and detail of a fastener assortment can become overwhelming quickly …

When it comes to the independent home improvement industry, it is the only career that Joanne Lawrie has known.  Joanne, who has been in the industry since she was a teenager, currently co-owns The Lawrie Group of Home Hardware Stores …

Combining AI chat, task management and operations analytics—tied directly to a retailers POS inventory—FastQuery is an AI copilot built for independent home improvement retailers. FastQuery helps store associates quickly find product information like aisle numbers, price and comparable items using voice commands and …

With new advancements and the increasing use of technologies, the ever-changing tech landscape in the retail space can be difficult to navigate and keep up with. According to the How Retailers Can Modernize In-Store Tech with Confidence report conducted by …