Merchandising

Tucked away in the back of Snodderley Lumber in Clearmont, Missouri, is a trip into the past. Running along the wall are bins containing every kind of bolt, washer and nut imaginable, and on a counter right next to them …

Add-on sales are adding up fast at Mark’s Ace Hardware. General manager Camille Gibson knows her employees play a key role in encouraging customers to make add-on purchases, which raise the average transaction size. But to keep that top of …

Click the picture to download a PDF of this story. Dustin Kaehr is a retail consultant with over 17 years of experience working with independent retailers, national retail chains and small businesses. He frequently presents seminars and training sessions throughout North …

It’s a tactic all of the big-box retailers use: stack it high and watch it fly. Bulk displays, whether in a pallet in the power aisle, in front of the store or on the floor as an extension of a …

Lime green, chocolate, baby blue—to see those colors on a charcoal grill, you may need to travel back in time a few decades. Or, you could visit the barbecue shop at Scheels Home and Hardware. While this Fargo, North Dakota, …

Customers at Boliantz Hardware instantly notice the endcaps around the store’s salesfloor. Typically, endcap signage gives retailers limited creativity, outside of swapping pricing for featured items. At Boliantz, however, endcaps provide much more visual interest, as well as functionality. Casey …

Every cashier no doubt has had to deal with a similar situation. A customer brings up a handful of nuts and bolts from the bulk sales section of the fasteners department. The customer doesn’t have the SKU number or size, …