Former Home Depot executive Marvin Ellison is leading J.C. Penney’s turnaround, and the strategies he’s using look like lessons he learned from the home improvement giant. And it’s working. The store’s stock is up 50 percent; the company is paying off debt; and it expects to …
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For residents of Katonah, New York, a trip downtown is like stepping back in time. Nestled in the downtown area is a store that mixes nostalgia with new innovations. That business is Kelloggs & Lawrence, which began as a hardware store in …
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Owning a local business is about much more than making a sale. As an owner, your business is a deeply ingrained and even personal part of your life. While that passion sets your business apart, it can also cause problems when …
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Amazon has rapidly amassed its own delivery fleet of trucks and cargo planes, now competing with the companies that used to deliver millions of its boxes. As of August, the e-commerce retailer now owns 4,000 truck trailers and leases 40 jets, according …
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As your trade association, the North American Retail Hardware Association (NRHA) makes it a point to be the voice of independent retailers in the industry. NRHA is giving you a chance to provide feedback on your relationship with your distributor in an effort to …
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Customer service has long been one of the ways independent home improvement retailers differentiate themselves from their competitors. For many years now, retailers have turned to NRHA’s training courses to teach employees basic selling skills. Now, that course has an …
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Lowe’s is adding more robots to its staff roster. The company plans to start using robots on the sales floors of multiple California stores this fall. The big-box retailer will be introducing LoweBot, a NAVii autonomous retail service robot by Fellow Robots, at 11 Lowe’s …
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Retail competitors Lowe’s and Amazon are joining forces to make their technology work together in smart homes. The incompatibility of different brands of devices has hindered the smart home market, but Amazon and Lowe’s are integrating their products so their brands can work together in …
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