Hardline wholesaler True Value has topped Newsweek’s 2020 list of America’s Best Customer Service Brands in the “Home Improvement Stores” category. “True Value retailers are winning where it matters most: with customers,” says John Hartmann, president and CEO of True …
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Hardware Retailing is honoring veterans who put lessons they learned in the military to work serving customers in the independent home improvement industry. Veteran retailers and employees, including those featured here, are being honored in a Veteran’s Day photo tribute …
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Exploring new places, seeing how locals interact with one another, trying new cuisines—there are many reasons people love to travel. Now imagine taking that love of travel and a passion for telling the stories of independent home improvement retailers and …
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In 2010, Kevin Hancock had a lot on his mind. As the chairman, president and CEO of Hancock Lumber, a seventh-generation family business that employs over 500 people, he was focused on navigating the operation through the recession. On top …
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Two independent hardware stores are among the 25 quarterfinalists for the 2019 Indie Award, a contest from Independent We Stand that allows people to vote for their favorite small business to earn the title of Independent Small Business of the …
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Walmart and Target are both using artificial intelligence to streamline their operations, but how each company is making use of retail robots underscores the possibilities and pitfalls of in-store robotic technology, an article from CNN reveals. Walmart is investing heavily …
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Diana Newton and David Sturdivant were formally elected to the Do it Best Corp. board of directors at its annual fall market Shareholders’ Meeting in Indianapolis. This will be both Newton and Sturdivant’s first term on the 12-person board, the …
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The North American Retail Hardware Association (NRHA) has partnered with Pointy to help retailers strengthen their online presence—but the $399 offer exclusive to NRHA members will expire on Oct. 31. Starting Nov. 1, the price for NRHA members will increase …
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