Hardware Retailing The Industry's Source for Insights and Information
Hardlines is keeping Canadian retailers informed on the ways COVID-19 is impacting their home improvement stores. Check back each week for an update on the latest headlines affecting home improvement retail in Canada.
Homebuilding Resumes in Quebec, With Safeguards
The province’s construction workers’ union and its home builders’ association as well as the labor ministry said they will inspect work sites to ensure precautions are being taken, including respect for physical distancing and use of protective equipment.
Challenges to the Concept of Customer Service
Aside from the heath issues, the threat to sales and the scarcity of some products, many dealers and managers talk about their inability to connect with customers like they did in the—all too recent—past.
COVID-19: Promotions Versus People
While some hardware retailers have pulled flyers as a temporary measure to avoid driving in-person store traffic, other retailers are doing away with the medium altogether.
