Profiles

From surprise OSHA safety inspections to picking the right KPIs to track to overcoming challenges to growth, the pages of Hardware Retailing covered a wide variety of operational topics to help retailers become better and more profitable in 2024. As …

As an entrepreneur, author and owner of two Chick-fil-A restaurants in Tulsa, Oklahoma, Arthur Greeno lives and breathes customer service every day. With over three decades of experience in hospitality, Greeno has experienced the good, the bad and the ugly …

Sifting through an email inbox can be daunting. Consumers are bombarded with thousands of messages, from promotions to urgent deals and breaking news. However, when a company can draw a customer in with a creative subject line and consistent information, …

For the past 145 years, the Weider’s name has been synonymous with top-tier customer service. In 1879, John A. Weider opened his horse and harness supply business to serve customers in Rochester, New York, adding hardware in the early 1900s. …

In 2015, Corinne Courtney left her corporate job in New York City to pursue her dream of building a hardware store from a woman’s perspective. When she was researching the independent home improvement industry, Courtney came across Scott Wright and …

From Memorial Day until the end of September, the coastal town of Cannon Beach, Oregon, bustles with tourists. Visitors make their way to this beach haven to relax by Haystack Rock, wander local shops for niche items and enjoy delicious …

With over 17 years of experience with Ace Hardware corporate, Darin Workman took the know-how he gained from his leadership roles with that company to become a hardware store owner and operator for The Helpful Hardware Co.  The success of …