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With an Excel file, a few well thought out formulas and a desire product selection at the basic level, Cody Miller created his own program for determining the profitability of each department—down to a 4-foot section in each—in his operation’s …

One of the most distinguished and hard-to-achieve awards in the home improvement industry, the Estwing Golden Hammer Award from Estwing Manufacturing Co. is awarded to retailers with 50 years of service. Two home improvement retailers—Dave Nordal and Gene Kelly—recently were …

When it comes to technology in retail, evolving is key to success, and this year’s North American Hardware and Paint Association (NHPA) Top Guns Award honorees show how technology, whether big or small, can take an operation to the next …

On the very first day of training camp in July 1961, Green Bay Packers head coach Vince Lombardi started practice by holding up a football and telling his players, “Gentlemen, this is a football!” He wasn’t insulting their intelligence as …

Whether planned or unexpected, every business changes hands at some point, and most make a transition several times in the life of the operation. According to the PwC 2021 Family Business Survey, 50% of family businesses expect to increase the …

For Tyler Saxey, one visit to his local Ace Hardware store made a huge impact and turned him into a loyal customer for life. Saxey is no stranger to customer service. He currently works in customer experience at Foot Locker, …

Each year, the Sugar Creek Fire Department hosts a Fire Protection and Life Safety Open House. And every year since 2007, Rob Walker, owner of New Palestine Hardware in New Palestine, Indiana, serves as a major backer for the event. …

From organized smash-and-grabs to employee embezzlement and fraud, retailers have been reeling from an increase in asset and product loss since the start of the pandemic. Theft and fraud have always been an unfortunate part of the retail scene, but …