Operations

How comfortable are you with understanding the metrics and financial figures used in your business’s accounting files and financial statements? If you have trouble differentiating your defensive interval from your EBIT, you’re definitely not alone. Take a moment to review …

Coming Feb. 6, the North American Retail Hardware Association (NRHA) will be delivering a new e-newsletter featuring the latest home improvement products and trends. Hot Products Hub, produced by Hardware Retailing magazine and sponsored by the National Hardware Show®, will …

The calendar has flipped to 2019, and with the new year comes a new state of mind for many retailers. There is no question that the way consumers shop has changed significantly over the last decade, with the exponential growth …

Investing in home improvement leadership training is a decision that can strengthen your business for decades to come. By demonstrating your belief in your managers and other high-level personnel, you can give them the confidence they need to lead your …

As retailers struggle to fill jobs, a new report from the Associated Press suggests some retailers are raising wages and hoping for more efficient employees. The report says retail workers have seen some of the economy’s best wage gains in …

When a member of your team decides to leave, finding someone new to replace them can be one of the most difficult tasks you have all year. Your employees are the face of your business. They can make or break …

What are your employee training goals for 2019? Are you planning to grow sales by adding a new niche to your operation? Do you want to appeal to a new customer base, or improve your average transaction size? Whatever plans …

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Balancing Act Sticks and stones may break your bones, but negative online reviews can sink your business’s reputation. For many independent retailers, online reviews from customers on …