Operations

Vital yet invisible, soft skills are key to providing excellent customer service. Training soft skills, however, is vastly different from training an employee how to stock shelves, mix paint, or recommend a home air purifier. Any employee seeking to mentor …

From a young age, most of us are taught to be polite, work together with others and use our words to solve problems. These attributes, called soft skills, are important for our everyday human experience, and they’re also essential in …

The holidays are a time for gathering with family and friends, hosting parties and celebrating the season. Getting together with loved ones will feel even more special this year following the canceled events and socially distanced gathering from the last …

Soft skills, such as communication and teamwork, are crucial for employees in a retail setting working face-to-face with customers. Those same skills are also important when interacting with customers digitally, whether that’s managing a social media channel, taking online orders, …

Adding or enhancing a niche requires more than ordering products and putting them out in your store. Below are five best practices to guide you in managing inventory in a niche category. To learn more about inventory management for all …

Your niche category is well stocked, well merchandised and ready for customers to shop. Rather than just wait for customers to discover the department on their own, one of the best ways to get customers into the store is by …

From radio advertisements to social media posts, you do all you can to market your business and brand to bring new customers in the store and keep current customers coming back. Once you have them in your store, your marketing …

As a small business operator, you are likely the keeper of many tasks and responsibilities. Sometimes, there isn’t enough time in the day to get to everything, and knowing which tasks to prioritize can be challenging. Check out this list …