Operations

In Hardware Retailing‘s November issue, editors spoke with high-performing retailers in the hand and power tool category. These retailers identified best practices they implement to cater to both the professional and DIY customer base. To share these best practices with your …

Download a PDF of this story, download the Hand and Power Tool Selling Guide or view two additional hand and power tool best practices! Strengthening Your Customer Relationships in Hand and Power Tools Sawdust is everywhere. Wood scraps are scattered on the …

Are you providing good customer service both online and in person? A recent survey from the National Retail Federation shows that customers’ expectations for online service are the same as what they want when they walk into your physical store. More than likely, …

Your business should always be growing, or it will eventually die. What questions should you ask when you think you about expansion? And which route should or can you go? These topics and more were covered in Hardware Retailing‘s October issue that …

View a PDF of this story and download a brief store expansion guide that helps you analyze growth opportunities if you want to expand.  Overcoming the Challenges That Come With Growing Your Business In 1998, Jeremy Melnick made a risky life change. He …

Several large corporations have invested in Fitbit devices to motivate their employees to improve their health, and Target has joined the club. Target is offering activity trackers from Fitbit Inc. to its 335,000 U.S. employees. This move is an attempt to improve workers’ fitness levels …

To view a PDF of this story, click here. Visit hardwareretailing.com/peer-critique for a critique sheet and hardwareretailing.com/store-tours for a tour of the two different stores. The partnerships started as a pact between three California retailers who knew each other through their co-op. The store …

Some California retailers’ model for offering each other business feedback inspired this peer critique that Hardware Retailing tested with two retailers in the Midwest. The goal of the project is to provide you with resources and ideas for connecting with and learning from …