Home » Operations (page 104)


Tips for Retaining Quality Employees

Once you find those employees who fit your company culture and deliver high customer service consistently, you want to keep them. While every hard-working employee deserves a good wage and pay raises, money isn’t the only motivator. Employees usually place …

Read More »

Using Disney Strategies in Home Improvement


If you are looking for ways to improve your business by developing and retaining a stellar staff and providing excellent customer service, then take some lessons from Disney. After 16 years working for the entertainment company, former executive vice president Lee Cockerell wrote …

Read More »

Putting the Success in Succession Planning

Many independent home improvement retailers are in their 50s and 60s, and if they haven’t already, they will soon be thinking about who will take over their businesses. The North American Retail Hardware Association (NRHA) 2016 Young Retailer of the …

Read More »

Pinterest: An Online Retail Platform?

retail platform

As a retailer, you may think of Pinterest as a social media platform your business can use to share project tips and drive foot traffic to your store. Pinterest is a social networking site that acts as a “virtual pinboard” …

Read More »

Preventing and Reducing Chargeback Fraud


Fraud is a big headache for business owners, and it may be impacting your cost of doing business more than you realize. Retailers with chargeback rates of four percent or higher may soon be facing even higher chargeback and merchant account …

Read More »

A Succession Planning Timeline

In the July issue of Hardware Retailing, we wrote about the succession planning process and what buyers need to do as next-in-line owners of a business. We spoke with four retailers who were in the process of buying, or had recently …

Read More »

Expert Q&A: How to Prepare a Business to Sell

Accurately assessing the value of a business is challenging but important for preparing a store to sell and setting a realistic asking price. Hardware Retailing spoke with Gary Pittsford, president and CEO of Castle Wealth Advisors in Indianapolis, to get advice …

Read More »