Operations

As the 2018 hurricane season ramps up in intensity, retailers with stores close to storm pathways are busy bracing for the initial impact and what may follow. As Hurricane Florence makes landfall in North Carolina and even threatens citizens and …

As a small business leader, you possess certain skills that are inherent to being a successful leader. While you may do your best to find team members with similar capabilities and potential, you likely have some associates who need encouragement …

Every retailer, regardless of size or specialty, can stand to improve their customer service offering. In the September issue of Hardware Retailing, readers learned how three North American home improvement businesses approach customer service. If you’re ready to take an …

Click the image above to download a PDF of the story. Think back to your first day on any job, whether your first or the role you’re in now. Do you remember everything from your initial few weeks? How long …

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Customers Are King Are your customers being served? For many independent retailers, offering superior customer service is a differentiator against big-box competitors. But in the day-to-day bustle of …

Click the picture to download a PDF of this story. By Todd Taber Find Your Social Media Fit Natalia Dittmer urges retailers not to forget the social aspect of social media.  In her role as marketing director for TAL Holdings, …

  Once you’ve found your starting point on social media here, take some time to discover how the North American Retail Hardware Association (NRHA) and Hardware Retailing use social media. Check out this overview of our online haunts and the …

As a small business operator, you are likely the keeper of many tasks and responsibilities. Sometimes, there isn’t enough time in the day to get to everything, and knowing which tasks to prioritize can be challenging. Check out this list …