A few days after Anchorage True Value shared security camera footage of the store’s aisles collapsing during a magnitude-7.1 earthquake on its Facebook page, the video had gone viral and people from around the world were checking in on …
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Is Your Employee Handbook Up to Date?
If it’s been a while since you updated your employee handbook, chances are you’re missing some changes in legislation that could leave your company open to legal trouble. In addition to changes to federal laws, states often adopt their own …
Read More »Report: Flooring Could Cause Some Health Problems
Lumber Liquidators’ Chinese-made laminate flooring, which has been under investigation since early 2015, could be linked to some health problems, according to the Centers for Disease Control and Prevention. The flooring discounter has been subject to federal investigations, public criticism …
Read More »Canada’s Home Hardware: ‘We’re Not for Sale’
Last week, news broke that Lowe’s came to an agreement to buy Canadian home improvement retailer and distributor RONA Inc. Regardless of that change in ownership, Canadian shoppers can expect one familiar home improvement company to stay Canadian, and that …
Read More »Color Trends for 2016
With the start of 2016, paint manufacturers and trend watchers are announcing what they believe will be the most popular colors for the year. These are colors that designers predict will be showing up in fashion and design, and they may …
Read More »5 Tips for Continuously Improving Your Customer Service
A key to excellent customer service is continuous improvement, and watching the businesses that excel at meeting shoppers’ needs is a way to assess how your staff is doing and potentially polish their skills. Department store chain Nordstrom offers lessons that …
Read More »46 Inches of Floodwater Later, Pacific Lumber Still Recovering
The recovery process hasn’t been quick for businesses damaged by heavy flooding in December. Pacific Lumber Co. in Pacific, Missouri, is still working to get back to business as usual after floodwaters rose to 46 inches within the company’s retail showroom …
Read More »Volunteers Help Retailer Recover From Winter Flooding
Winter storms in December produced flooding that waterlogged homes and businesses, washed out roads and overflowed rivers across the U.S. Home improvement retailers haven’t been exempt from the damage, and have been rebuilding or cleaning up businesses in states including …
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