Industry News

Hardware Retailing spoke with a number of Orgill executives to learn more about how they serve their customers and help the company grow. Read on to hear what each has to say, or click one of the links below to …

Speaking at the National Retail Federation’s NRF 2019: Retail’s Big Show, Target board chairman and CEO Brian Cornell outlined what he sees as the company’s greatest competitive advantage. Cornell also presented four tips he believes are key to future retail …

Ron Beal Chairman and CEO Beal joined Orgill in 1985 and served as a senior vice president and general manager before becoming president and CEO in 2005, and chairman in 2013. In 2019, he stepped down as president, but remains …

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Virtual Vision Matt Woods, president and CEO of family business Woods Hardware, says his favorite part of being an independent retailer is being able to decide what’s best for …

Click the picture to download a PDF of this story. The weeks and months after the winter holidays tend to be heavy on returns­—and retailers’ return policies can greatly impact future customer loyalty. Retailers, on average, expect 11 percent of their 2018 …

Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Hussey’s General Store has a history of tradition-making. The “everything store,” as manager Kristen Ballantyne calls it, opened in 1923 in Windsor, Maine. Locals have relied on the business …

Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org Hardware, Beer and Beats  When customers enter Harry’s Hardware & The Den in Cabot, Vermont, they might be greeted by the sounds of musicians jamming and friends enjoying …

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Challenging Assumptions As you look around your store, who are your customers? More than likely, your business caters to a diverse customer base—people from different backgrounds and …