Cashless retail remains a divisive topic, a recent report from Bloomberg confirms. In the article, some retailers say that by eliminating cash transactions, they provide quicker service, enabling employees to focus on customer service and complete more transactions. Opponents say …
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Inside the Acquisition Strategy of Gordon’s Ace Hardware
Mergers and acquisitions are powerful forces in home improvement retail. The rate by which they’re completed has risen by 58 percent in the U.S. in the last decade, and in 2017, the total of all such deals amounted to $1.9 …
Read More »Using Digital Strategies to Grow Closer to Customers
Finding ways to grow closer to customers is paramount for independent home improvement operators. By establishing a more personal connection with customers, retailers can solidify their reputations as must-shop destinations. Zach Williams says how home improvement products are marketed, …
Read More »High Performance Retailing: A New Data Resource for Your Operation
High Performance Retailing invites you to build your business with data. Launching within the pages of the September issue of Hardware Retailing magazine is High Performance Retailing, a quarterly data resource produced by the North American Retail Hardware Association and …
Read More »High Performance Retailing Fall 2019: Inside U.S. Home Construction
Welcome to the first issue of High Performance Retailing, a collaboration between the North American Retail Hardware Association and market research firm The Farnsworth Group. Each quarterly installment aims to deliver actionable, relevant data to independent home improvement retailers to …
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