Consumables—candy, snacks and beverages—can be a key category to boost average transaction size and enhance the customer experience. However, this category should be carefully monitored and regularly refreshed because it’s likely the only category in your store that includes products …
Read More »
According to a recent survey from the Home Improvement Research Institute, 44 percent of appliance purchases went to big-box stores when they were in the market for a new large appliance. While those sales represent a significant segment of the …
Read More »
Homeowners who update the front entrances to their houses often start the projects because a repair is necessary, the Home Improvement Research Institute (HIRI) reports. However, homeowners choose the materials they use for their entryway updates based on how attractive …
Read More »
If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow …
Read More »
Certain departments in hardware stores attract customers more easily than others. Who doesn’t want to look over the latest smoker for the backyard or the most advanced drill for the toolbox? But a category like heating, ventilation and air conditioning …
Read More »
The North American Retail Hardware Association (NRHA) regularly develops tools and resources you can use to train your staff to help customers with climate control. Read the highlights of two resources below, which are part of the Trainer’s Toolbox series. …
Read More »
Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org Safety First For the residents of Titusville, Florida, space exploration is more than a passing interest—it’s a way of life. Located in the heart of what’s known …
Read More »
When Cliff Meidl entered the workforce as a plumber’s apprentice with a construction company, he was eager to soak up all the knowledge he could. And while he was focused on growing and learning the trade, one mistake changed his …
Read More »
Hardware Retailing The Industry's Source for Insights and Information
