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Lindsey Thompson

Lindsey joined the NHPA staff in 2021 as an associate editor and has served as senior editor and now managing editor. A native of Ohio, Lindsey earned a B.S. in journalism and minors in business and sociology from Ohio University. She loves spending time with her husband, two kids, two cats and one dog, as well as doing DIY projects around the house, coaching basketball, going to concerts, boating and cheering on the Cleveland Guardians.

Share Your Data, Get a Cup of Coffee on Us

index

The latest installment of the NHPA Independent Retailer Index is brewing, and we need your participation. The Independent Retailer Index measures key performance indicators of independent retailers each quarter, and the aggregated data is released to allow you to compare your …

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How Big-Box Retailers Performed in Q1 2023

big-box 2022

For the first quarter of 2023, several big-box retailers experienced continued increases in sales compared to Q4 2022, with others reporting decreases in sales because of unseasonable weather affecting consumer purchases during the quarter. The Home Depot The Home Depot …

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Ace Hardware Reports Q1 2023 Results

Ace cybersecurity incident

Ace Hardware released its financial report for the first quarter of 2023, marking first quarter revenues of $2.1 billion, a decrease of 5.8% from last year. Net income for Ace in Q1 2023 was $66.2 million, down 44.7% from the …

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3 Ways Embracing Innovation Makes an Impact

Betting on Tech

Take Tech Further: This August, don’t miss the NHPA 2023 Independents Conference where you’ll discover innovative best practices, insights and resources. Learn more at YourNHPA.org/conference. More than just something to do to keep up with your competition, technology comes with …

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Top Guns Honoree Builds a Culture of Service and Technology

Eric Hassett

Improving Efficiency: Learn how Eric Hassett and Hassett Hardware utilize technologies to improve customer service at hardwareretailing.com/technology-mix. Hardware—along with hard work and a love for people—runs in Eric Hassett’s blood. Those qualities have led to an extremely successful career at …

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Plug Into the Benefits of Strong Omnichannel Strategies

Omnichannel Strategies

Learn From the Best: Hear from former execs of technology powerhouses Amazon and Google at the 2023 NHPA Independents Conference. Learn more at YourNHPA.org/conference. As retailers work to navigate the ever-changing technology landscape, a few trends are emerging they should …

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Hardware on the Square Offers 5-Cent Cups of Coffee

Hardware Coffee

Engage With Your Customers: Have an idea? Send an email to editorial@YourNHPA.org to have your story considered for publication. Born from a love of coffee and the desire to fulfill a need in the community, Joe Consford, owner of Hardware on …

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Why You Should Be Measuring Your Tech’s ROI

Tech ROI

Where to Start: Find your own road map for adding tech to your operation with anecdotes from fellow retailers. Learn more at hardwareretailing.com/tech-road-map. Ready or not, technology is the future of the retail industry, and it’s here to stay. The …

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