At B&B Hardware in Milan, Illinois, owners RJ and Helen McDaniel added rental services to provide an even higher level of customer service. When the McDaniels moved the store to its current location in 2007, it was the perfect opportunity …

After serving the community for nearly three decades, Rick and Tonya Lovell, the owners of Toledo Hardware and Feed in Toledo, Washington, took the step to fill a hole in the area—lumber and building supplies. The couple purchased the warehouse …

With market conditions continually changing and a market that has seen dramatic up and down shifts in a short amount of time, retailers need to take control and drive their own growth. Here are ten ways to write your own …

BY JAKE KALNITZ Chief Merchandising Officer, True Value As our CEO Chris Kempa said earlier this year at our Spring Reunion, the macroeconomic reality of this year has and will continue to present challenges for independent hardware retailers throughout 2024. …

As the former college football coach and current sports analyst Lou Holtz once said, “In this world you’re either growing or dying, so get in motion and grow.” The same adage holds true for the independent home improvement channel. If …

Get to know each of the three keynote speakers for the 2024 Independent Home Improvement Conference. Leading Through Change: Q&A With Conference Keynote Al Comeaux Service Through Culture: Meet IHI Conference Keynote Arthur Greeno

Before you can plan or implement your goals for growth, the entire operation needs to be in the right mindset. Dan Tratensek, COO and publisher for the North American Hardware and Paint Association (NHPA), shares six ways you can get …

As independent home improvement retailers strive to grow their operations, one of the biggest obstacles they face is financing their goals and finding the assets needed to take their operations to the next level.  Hardware Retailing spoke with Brian Misenheimer, …