The North American Hardware and Paint Association’s (NHPA) Cost of Doing Business Study has been aiding retailers in making operational and planning decisions for several decades, thanks to the robust data points included in the study. The study presents composite …

By Live Oak Bank  Artificial Intelligence (AI) has been part of our technological landscape, but its reach and accessibility have been limited until recently. Technological advancements and the emergence of new generative AI products like OpenAI’s ChatGPT have made this …

Laura Freeman Co-Owner Watcher Total Protection Hardware Retailing (HR): What tools or services does Watcher Total Protection offer that include aspects of AI? Laura Freeman (LF): Our XL Plus NVR surveillance option includes facial recognition. We also have an add-on …

Mark Garland President and CEO 4R Systems Hardware Retailing (HR): Which of 4R’s services and tools include AI? How are these tools helping retailers be more efficient, save money and boost overall operations? Mark Garland (MG): 4R incorporates AI across …

Chris Todd CEO Theatro Hardware Retailing (HR): What are some of the practical applications AI has for the independent channel? Chris Todd (CT): AI has helped transform how retailers serve customers in very real and practical ways, and we’ll see …

Nicola Kinsella Senior Vice President, Global Marketing Fluent Commerce Hardware Retailing (HR): What are some of the practical applications AI has for the independent channel? Nicola Kinsella (NK): There are a lot of great tools emerging for product information enhancement …

As artificial intelligence (AI) continues to expand throughout all industries, the National Retail Federation (NRF) has published a series of guidelines called the Principles for Use of Artificial Intelligence in the Retail Sector. These guidelines strive to encourage governance of …

John Maiuri President of the LBM & Hardlines Group, Building & Construction Division ECI Software Solutions Hardware Retailing (HR): What are some of the AI tools you’re seeing lumber and building material retailers using right now? John Maiuri (JM): There …