One Saturday afternoon each month, some of HomCo Lumber & Hardware’s youngest customers can be found at the back of the store, working on their own DIY projects. The kids are participating in a Young Builders event, hosted monthly at the …

Ladies’ nights and other customer appreciation events geared toward your DIY customers are a great way to advertise your store and promote community involvement, but the next time you plan an event, don’t forget about another segment of your customer …

When it comes to merchandising, remember it’s more than how you arrange your endcaps or power aisle. It can even include the colors on your walls or floor, or even a pegboard. A couple of years ago, Bill and Sharon …

When Gary and Don Lofholm aren’t in their store, Lofholm’s Do it Best Building Center in Norway, Michigan, they can be found in a place many may not expect to find a hardware retailer: at the local radio station. They’re …

Regular customers to Klem’s know the store is a great place to buy any pet products they may need, but for a few days last spring, it was the place to see some animals, too. A local traveling zoo that …

Most hardware stores deal with home improvement, but visitors to Bellingham Ace Hardware can learn a little about science as well. The store sells Hardware Science kits, which come with a book of science experiments put together by an Ace …

Many retailers offer seminars for their customers, teaching them how to do basic DIY work around the house and answering questions about common projects. But the team at Busy Beaver went above and beyond, hosting a dozen seminars in one afternoon …

When customers walk into Palmer Lumber & Hardware in Palmer, Kansas, they’re stepping into a building that’s almost brand-new. But if they take a quick look around, they might notice a few old pieces in the store, such as the …