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Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

3 Reasons to Start Training Now

Invest in Employee Training

If you’ve yet to create an organized training program, don’t wait a minute longer to start. Being successful at retail requires careful attention to operational best practices, such as merchandising, inventory and marketing. Retailers neglect training at their peril. Your …

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Reflections on NHPA’s History: Megan Menzer

As it celebrates 125 years, the North American Hardware and Paint Association (NHPA) contacted past board members to get their reflections on their time at the association. Megan Menzer, owner of Newton’s True Value in Cherryvale, Kansas, was a member of …

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Reflections on NHPA’s History: Dan Harris

As it celebrates 125 years, the North American Hardware and Paint Association (NHPA) contacted past board members to get their reflections on their time at the association. Dan Harris, owner of Palos Ace Hardware and Lamont Ace Hardware in suburban Chicago, …

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Getting New Hires Onboard Quickly at JC Licht

This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click Here to read other case studies. Paint and decorating retailer JC Licht needed a better …

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4 Ways Training Can Increase Add-on Sales

If you want to generate more add-on sales for your business, you need to make sure you’re using effective promotional and merchandising techniques. But likely the best way to prompt customers to add more items to their shopping carts are …

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NHPA Retrospective With John Hammond

sales veteran

During 38 years with the North American Hardware and Paint Association (NHPA) that included 13 years as managing director, John Hammond saw dramatic changes in the home improvement industry. He offers this snapshot of some industry milestones during his career …

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