Total nonfarm payroll employment rose in April by 165,000, and the unemployment rate was little changed at 7.5 percent, the U.S. Bureau of Labor Statistics reported. The unemployment rate changed little in April but has declined by 0.4 percentage point …

Once again the North American Retail Hardware Association (NRHA) will be hosting its All-Industry Conference concurrently with the National Hardware Show®, held May 7-9 at the Las Vegas Convention Center in Las Vegas. The NRHA All-Industry Conference brings together independent …

Millennials are less likely to spend less due to the economy, according to a consumer survey conducted by Prosper Insights & Analytics on behalf of the National Retail Federation. Its April Consumer Survey showed that 89.5 percent of young adults feel the …

By Michael Bergdahl, author and business consultant Isn’t it ironic that it takes years to build a great customer relationship, but only moments to tear one apart? Below are several of the most common customer service mistakes companies make. The …

A good way to generate sales in the tailgating category is to tap into sports fans’ love of competition. There are a variety of different competitions you can host at your store: Ask customers to submit their favorite tailgating recipe …

The U.S. Senate closed debate on the latest version of the Marketplace Fairness Act last week by a vote of 63-30, but the final vote on passage was delayed until May 6, after senators return from a weeklong vacation. The …

Brantford Home Hardware of Brantford, Ontario, recently received Home Hardware’s 2012 Walter J. Hachborn Store of the Year Award, selected from close to 1,100 stores across Canada for achieving the highest standards in retailing, merchandising, staff performance, and overall quality …

Bringing a pet into your store is a great conversation-starter for employees and customers. But before your four-legged friend becomes an in-store regular, make sure the animal, store and employees are prepared. Any retailer thinking of bringing a pet into …