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Why NRHA’s Online Training Is Mission Critical

Are your employees unsure where to go with questions? Does your team need a boost in product knowledge and selling skills? If your answer is yes, then it’s time to assess your employee training program.

With an NRHA Training Membership, your team will see marked improvement across several crucial components of hardware retail. Available programs include Selling Skills, Loss Prevention, Merchandising, Basic Retail Accounting, the newest course, Basic Retail Pricing, and more.

If you’re ready to see the following results in your operation, contact NRHA’s Renee Changnon to get your training program off the ground at rchangnon@nrha.org or 317-275-9442. 

message bubblesStronger Customer Service

When your employees understand what they’re selling, they are better prepared. Whether it’s specific product or project knowledge or selling skills tips, NRHA’s online training equips employees with the tools they need to confidently help any customer.

teamEmpowered Workers

Having a training program in place shows employees that you care about their development and want to see them succeed. Additionally, you will improve employee retention because knowledgeable employees are more committed to the business.

moneyIncreased Sales

When your employees can lead a customer to the right products, they are more likely to achieve a sale. Once a customer has had a successful shopping experience, you can be sure they’ll return to your operation for their next project.

For examples of retailers who have found success by integrating NRHA’s Online Training into their operations, read this article about Clarence Thomas Ltd. Home Center in Fish Bay, Tortola, British Virgin Islands and this article about HomCo Lumber & Hardware in Flagstaff, Arizona.

About Renee Changnon

Renee Changnon is the retail outreach coordinator for NRHA. She meets with retailers in their stores and at industry events and introduces them to the services NRHA provides. Renee previously worked as a member of the NRHA communications team. She earned a degree in visual journalism from Illinois State University, where she served as the features editor for the school newspaper. After college, she implemented marketing and promotions initiatives at Jimmy John’s franchise locations across the country. She enjoys exploring books with her book club, Netflix marathons and hosting goat yoga at her apartment complex. Renee Changnon 317-275-9442 rchangnon@nrha.org

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