Tag Archives: customer relations

NRHA follows and interacts with more than a thousand home improvement retailers via Instagram. Social media is a great tool for retailers to communicate with customers, so it’s easy to see why so many retailers are using it to stand …

Many retailers are leaders in their businesses and in their local communities, but it’s not every day they get to show off that leadership in a parade. The management team of Pacific Ace Hardware in Vacaville, California, had that opportunity …

Planted in Plainview Small business owners often hear from customers how important their businesses are to the community, but it’s not quite as common that they see those comments in action. Todd and Ritsa Kirschner, owners of Trio Hardware in …

As far as independent home improvement operations go, Ambridge Do it Best Home Center in Ambridge, Pennsylvania, may be considered young, but that hasn’t stopped the operation from growing through a challenging economy in a small town. One of the …

Mills County General Store and Ace Hardware is a mainstay in Goldthwaite, Texas, a town of about 1,800 people in the center of the state. Austin is the closest big city, just more than 100 miles south. Because it’s remote, …