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Ace Hardware Recognized for Customer Experience

Ace Hardware has been honored with an award from the Professional Association for Customer Experience (PACE). Ace has earned the Customer Experience Award for Corporate Customer Commitment.

According to a press release by Ace Hardware, this is the first-ever award of its kind. This recognition is given to individual companies that demonstrate exceptional experiences for their customers, employees and community. It is designed to recognize the best and the brightest in the customer engagement industry.

“Ace Hardware is honored to accept the first-ever PACE CXE Award for Corporate Customer Commitment,” says Jimmy Alexander, Senior Vice President, Customer Care. “For more than 90 years, Ace has been dedicated to delivering a level of customer service that truly amazes our customers, not only within our stores and at our corporate office, but in the communities we serve.”

The press release also says that Ace Hardware has a customer care team dedicated to addressing customer, retailer and employee needs, available 24 hours a day, 365 days per year.

To learn more about the award and National Customer Service Week, celebrated at Ace Oct. 6-10, click here to visit the PACE website.

About Renee Changnon

Renee Changnon is the retail outreach coordinator for NRHA. She meets with retailers in their stores and at industry events and introduces them to the services NRHA provides. Renee previously worked as a member of the NRHA communications team. She earned a degree in visual journalism from Illinois State University, where she served as the features editor for the school newspaper. After college, she implemented marketing and promotions initiatives at Jimmy John’s franchise locations across the country. She enjoys exploring books with her book club, Netflix marathons and hosting goat yoga at her apartment complex. Renee Changnon 317-275-9442 rchangnon@nrha.org

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