Hardware Retailing spoke with Kim Peffley, the director of organizational development and consulting for the North American Hardware and Paint Association (NHPA), about her industry experience, consultant offerings and leadership insight. Hardware Retailing (HR): What is your background and experience …
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As a former general manager of seven home improvement centers, Kim Peffley knows the importance of creating a resourceful team and establishing a culture that supports its success. Now as an NRHA Vision Process consultant, she helps teams understand how …
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Culture isn’t an easy thing to tackle in any business, but it’s crucial to every aspect of your organization, from daily operations and task management to communication and staffing. The first step in improving culture is establishing core values. That’s where …
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Click the picture to download a PDF of this story. By Scott Wright, swright@nrha.org Leading With Culture Business management guru Peter Drucker once said, “Culture eats strategy for breakfast.” While delivered tongue-in-cheek, what the father of modern management theory suggests is …
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