Tag Archives: Trainer’s Corner

Through NHPA, independent home improvement retailers can train their employees on essential product knowledge so they are ready to provide the best customer service. Now, NHPA offers retailers a way to publicly recognize their employees’ proficiency with the new Certified …

As winter approaches for many areas of the country, customers might be thinking about making sure their car is prepared for the cold weather. If you have an automotive department, you can offer them the convenience of picking up items …

Employees who understand retail profit and loss are more likely to know how they can protect your margins. For example, you can encourage them to be careful when stocking shelves by showing them the effect one damaged product has on …