Vital yet invisible, soft skills are key to providing excellent customer service. Training soft skills, however, is vastly different from training an employee how to stock shelves, mix paint, or recommend a home air purifier. Any employee seeking to mentor …
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Subscribe or listen to podcasts at YourNHPA.org/podcasts. Editorially Speaking EPISODE 7 – AUBREY SMITH On this episode, NHPA managing editor Melanie Moul talks to NHPA senior designer Aubrey Smith about updates to the magazines and the association’s new approach to …
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One year ago, Hardware Retailing stepped into new territory, launching two industry-specific podcast series to provide retailers and channel partners with a new way to hear what’s going on with home improvement. Today, subscribers have access to more than 25 …
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Listeners of Hardware Retailing’s two podcast series “Tell Me More…” and “Taking Care of Business” have much to look forward to in 2020 with new episodes and special guests. So what can listeners expect for the rest of 2020? Subscribe or …
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The North American Retail Hardware Association (NRHA) and Hardware Retailing are proud to release a new podcast series that introduces listeners to the forward-thinking people who bring grit, humor and skill to the independent home improvement industry. Launching Today: ‘Tell Me …
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Hardware Retailing The Industry's Source for Insights and Information
