The home improvement channel has seen 2020 as a year of renewed focus. With more people from all walks of life rethinking exactly what they want from their homes, analyzing home improvement shoppers’ behaviors, inspirations and new retail preferences can …
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Retailers’ Customer Service Evolves in a COVID-19 World
Independent home improvement retailers have stepped up to meet the challenges of serving customers during a pandemic. Many shoppers have avoided in-store shopping, while others have swarmed to stores to stock up on everything from hand sanitizer to bags of …
Read More »NRHA Expands Membership to Include Paint and Decorating Retailers
Beginning this fall, the North American Retail Hardware Association (NRHA) is officially broadening the reach of its membership to include independent paint and decorating store operators and will be changing the association’s name to reflect this evolution. Effective immediately, the …
Read More »Now Available: 2020 Cost of Doing Business Study
The 2020 Cost of Doing Business Study is now available! For decades, independent home improvement retailers have trusted this annual benchmarking tool to understand where their operation falls in the U.S. marketplace and set goals for future success. Featuring financial …
Read More »Upcoming NRHA Webinar to Chart COVID-19’s Industry Impact
The North American Retail Hardware Association (NRHA) invites all members of the independent home improvement industry to its upcoming webinar charting the impact of COVID-19 on the home improvement industry. The online event will take place Sept. 30 at 2 …
Read More »Orgill’s e-Volution Online Buying Event Draws to a Close After Successful Debut
Orgill, Inc. just completed its first-ever e-Volution Online Buying Event, which brought nearly ten thousand retailers together with many of the industry’s top vendors and service providers in a completely virtual environment. The e-Volution Online Buying Event ran from Aug. …
Read More »What to Expect From the Ace Hardware Virtual Convention
For the second time in 2020, Ace Hardware Corp. will be hosting a fully virtual convention. The event, slated for Sept. 9-12, is accessible to retailers through Ace Net, the co-op’s website for communicating with retailers, and a convention mobile …
Read More »How Will You Budget for 2021?
After an unprecedented year full of retail volatility and strong sales for home improvement retailers, how will you budget for your business in 2021? Over the past few months, the North American Retail Hardware Association (NRHA) has received hundreds of …
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