Tag Archives: Rob Matthews

When we opened our first larger home center 22 years ago, we decided to jump into the live goods business. We had never been in the garden center business before, so it was all new to us. Needless to say, …

Today’s customer is hyper-sensitive and not overly loyal. With 43% of consumers reporting a poor customer service experience prevents them from making a repeat purchase, there is little margin for error in the modern marketplace.  Some elements of customer experience …