A recent report published by the National Retail Foundation (NRF) and Happy Returns notes the prevalence of returns in the retail industry and cost threats returns pose for retailers. The report says retailers estimate 16.9% of their annual sales this …
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Managing returns and developing a return policy that protects your business and keeps customers coming back for future purchases can vary depending on the needs of your business and your customers. Hardware Retailing explored that concept and presented one retailer’s …
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Click the picture to download a PDF of this story. Earlier this year, outdoor apparel retailer L.L. Bean converted its no-questions-asked lifetime return policy to a one-year policy, receipt required. In a letter dated Feb. 9 on the company’s Facebook …
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Hardware Retailing The Industry's Source for Insights and Information
